Q: Are the apartments furnished?
A: All of our apartments are fully furnished. Each includes a TV (+ DVD player in some apartments), refrigerator, washing machine, cutlery, towels, linen. Hairdryers are available on request.
Q: Are the apartments centrally located?
A: All our apartments are located within a few minutes' walk from the centre of Manchester city.
Q: What booking deposit is required?
A: Currently, a 20% deposit is required in order to secure a booking. This will be charged when the booking is made. The balance on the booking will be charged to you on arrival. Please note that we can accept only Visa, Mastercard, and cash.
Q: Is a security deposit required?
A: A deposit of £100 may be required at check-in. This will be fully refunded provided the apartment has been left without damage, and with all apartment accessories intact.
Please note: stayManchester.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).
Q: Are there any other fees or charges?
A: A small booking charge may be applied at the time of booking. Internet access and phone charges (where available) are charged by usage. All other normal charges (electricity/gas/water/heating etc.) are covered in the nightly charge. Excessive usage of electricity may result in an extra charge to the cardholder and/or guest(s). To avoid exceeding the electricity allowance, we request that guests turn off any appliances/lighting/heating when not in use.
Please ensure that apartments are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. Otherwise, an additional charge of £25.00 will be applied.
stayManchester.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).
PLEASE NOTE: IN LINE WITH THE OVERWHELMING
MAJORITY OF OUR CUSTOMERS' WISHES, ALL OF OUR APARTMENTS
ARE STRICTLY NON-SMOKING.
A £50 CHARGE PER NIGHT WILL APPLY IN THE EVENT THAT SMOKING
OCCURS IN AN APARTMENT.
THANK YOU FOR YOUR COOPERATION.
Q: What is meant by self-catering apartment?
A: A self-catering apartment is not serviced daily, as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the apartment will be serviced once weekly, and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.
Q: Will I receive fresh towels and linen daily?
A: No, towels and linen are provided at the start of your stay, and are changed every seventh day for stays of 7 days or more. Extra towel and linen changes can be arranged for a fee (please request at check-in).
Q: What time is check-in/check-out?
A: Check-in is at 14:30, and check out is at 11:00 am. Depending on the availability of the apartment, you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed.
As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 11:00 am on the day of departure.
Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.
Q: Can a booking be extended?
A: Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally, extra nights will be charged at the rates applicable at the time.
Q: Is parking available?
A: We do not supply parking facilities. However, there are several car parks located near to the apartments. Additionally, street parking is available in many areas close to the apartments.
Q: How many sets of keys can we have?
A: Currently, we can offer 2 sets of keys for each apartment.
Q: When is payment of the balance required?
A: Two weeks prior to your arrival date, a reminder email will be sent to which gives you the opportunity to complete payment of your balance. Payment can be completed online.